Fraktpolicy
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will be processed on the next available business day.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
2. Shipping Times
Delivery times vary depending on your destination, shipping method, and carrier.
Estimated delivery times are:
- Standard Shipping: 5–10 business days
- International Shipping: 7–20 business days
These delivery times are estimates and are not guaranteed. Delays may occur due to customs processing, weather, carrier delays, or other circumstances beyond our control.
3. Shipping Costs
Shipping charges are calculated at checkout based on your delivery address, order details, and available shipping method.
Any applicable shipping fees will be displayed before you complete your purchase.
4. Order Tracking
Where tracking is available, tracking information will be provided by email once your order has been dispatched.
Please allow some time for tracking information to update after the package has been handed to the shipping carrier.
5. Customs, Duties, and Taxes
For international orders, customers may be responsible for customs duties, import taxes, or other fees imposed by the destination country.
These charges are determined by local authorities and are the responsibility of the customer.
6. Incorrect Shipping Information
Customers are responsible for providing accurate and complete delivery information at checkout.
If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply if the order needs to be reshipped.
Please contact us as soon as possible if you notice an error in your shipping details.
7. Lost, Damaged, or Delayed Orders
If your order is significantly delayed, appears to be lost, or arrives damaged, please contact us at admin@kelsheiy.com.
We will assist you in communicating with the shipping carrier and determining the appropriate next steps.
8. Contact Us
If you have any questions regarding your order or our shipping policy, please contact us:
Company Name: STERLING PROPERTY AND INVESTMENT CONSULTANTS (UK) LIMITED
Address: Saint Leonard's Hill, Windsor, SL4 4AT
Company Number: 09273388
Store Email: admin@kelsheiy.com